About Us

We deliver solutions that eliminate friction points in the patient encounter as we create end-to-end efficiencies in the clinic

company history
  • Founded in 2016 to revolutionize healthcare through automation and artificial intelligence (AI), bringing top-tier technology and process design to patient engagement and provider consultation.
  • Our mission is to enable providers to deliver the best on-demand experience while accelerating operations, and are focused on urgent care – an industry that does the same thing millions of times over, and arguably not very efficiently.
  • AdviNOW started in fully automated retail clinics with a medical assistant and remote providers, and built the platform as a digital-first in-person or virtual care that eliminated any steps that AI could augment; however, the “digital front door” is the true problem to solve first.
  • Expanded to a suite of products that work closely together, or work fine as standalone modules – both patient facing white-label solutions and care team-facing.
  • Headquartered in Scottsdale, AZ, and part of the Mayo Clinic Innovation Exchange incubator.

Our Leadership

James Bates

James Bates

CEO and Founder
Steve Thompson

Stephen Thompson

David Grayson, MD

David Grayson, MD

Medical Director
Chris Jannenga

Chris Jannenga

VP of Engineering
Crystal Taggart

Crystal Taggart, MBA

Engineering Director
Tanner Walker

Tanner Walker

Head of Customer Success

Team Members and Advisors

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